Meet the new phone, same as the old phone

41 Replies to “Meet the new phone, same as the old phone”

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2. so is this an issue to take up with T-mobile or HTC?

   1. As far as I know, it's an issue for T-Mobile. From what I understand there are people who've seen better performance on this phone after flashing custom radio ROMs, but these updates really should come through T-Mobile. If this is really an HTC hardware problem, I'd be surprised, since this phone has been available in Europe for several months now, I believe.

3. I am having the same problems as you bud. I have had it with TMOBILE and their reply that this is an awesome piece of engineering. They apologize for any inconvenience but are not doing anything to resolve the issues. I am disappointed that HTC and TMOBILE teamed up together to put out what is essentially an over glorified paper weight. The reason it does not connect phone calls through Wi-Fi, is because TMOBILE did not request UMA Software for this unit, that was per HTC. I filed a BBB complaint about the crappy service and the lack of knowledge that TMOBILE's Customer Service reps seem to possess about this phone. Additionally after filing my complaint some dude from the “Executive” branch of TMO called me and the best he could do is apologize for the inconvenience. I think HTC could be ruined if they do not get together with TMO and find a way to resolve the issues that so many people are experiencing and TMO does not seem able to handle. A ROM update is needed now for the US market as it seems that the phone is widely regarded in Europe. So there must be some issue that may be related to the way that TMO provisions this phone on their network and as a result it is not living up to the hype or its fullest potential. Never mind that HTC chose Windows for this awesome piece of hardware as opposed to Android.

   1. Everything I've seen makes be believe that this problem is fixable. I'm not convinced that this is a network problem because I can make calls from this exact location with a three-year-old Wing (that I've run over in my car) and a $20 Nokia from Wal-Mart.

      I think we need a software fix, but since I can't be certain that this will fix the problem, there's a very good chance I'm going to end up having to take this phone back.

      Like you, I was originally skeptical about WinMo on this phone (did I mention I've got a Wing?), but as I've been working with this phone, I've come to appreciate the level of customization that's possible. As I understand it, it's quite a bit more difficult to customize Android like this, and forget about customizing an iPhone.

      The bottom line for me is that there's a lot to like on this phone, but sadly, I'm afraid I'm going to need it to make phone calls, also.

4. Yes I am having the same problem noone at the tmobile stores even understands the issue because most reps dont really understand 3G. I dont mean to insult them but most of them are not well trained on the technology.

   1. Well, I guess we can start educating them… one at a time!

      Seriously, though, it would be nice for T-Mobile to at least acknowledge that they're aware of this and start communicating to customers so that we know what's going on, too.

      1. I'm sorry but this is an HTC issue. Samsung, also produces phones with garbage reception.

         I was in the T-Mobile store and the only phones that had poor reception with 3G was Nokia fold (Besides the new Touchscreen Nuron – 6 bars of 3G), ANY Samsung model and the HD2. It was doing the bar dance like crazy. The Motorola CLIQ and CLIQ XT also had stable 3G. The Equinox also had stable 3G, no bar dance.

         1. Yes, this could very well be an HTC issue, but as I mentioned to a number of T-Mobile people, I'm sure there are folks at T-Mobile who could talk to folks at HTC and explain that we need a little help, here. I really hope that someone figures out the problem and gets on top of it, though.

5. I've got the HTC HD2 as well, brilliant phone, but i get the same problem, im on orange though. No signal anywhere, if i take 2 phones both on orange, the second phone will have full signal, mine will have none. Drops the signal in the most receptive areas!

   Also im getting to the point where im having to constantly use task manager to end tasks and give the device some life. Otherwise it takes forever to do anything. When texting, sometimes it seems to skip the spaces i put in… and then lump them all at the end. Thus when having XT9 turned on all you get is a load of mixed up nonsense.

   Its ridiculous, I love the phone, but can barely use it!
   HELP??!

   1. The XDA forums have been very helpful as far as identifying possible solutions for these problems, though nothing I tried ever helped the signal hunting problem. I finally got T-Mobile to replace my phone, and I'm having marginally better luck with this new phone.

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7. Wow, I have been having the same exact issue. I called T-Mobile and they were not helpful either. I am glad I am not the only person.

   1. Update…..I just got off the phone with T-Mobile and after mutiple calls over the past week, they finally agreed to replace my phone. The customer service person admitted that the “first batch” of phone seems to have had issues. I got mine on the second day of the release of the phone. She said that they have resolved the connection hunting issues and I should be happy with the replacement. So, I will let you know in 5-7 days when I get my replacement if they really fixed the problems.

      1. Good luck. I'm now running on my second phone, and it seems better — although it's not perfect. At this point, I'm weighing the advantages of this phone vs. my old Wing, and it seem like the remaining growing pains are small enough that I can live with them for a while.

8. No Data? We may have a fix! [ Edited ]
   last edited on 04-29-2010 12:51 PM by Will

   Hello HD2 users!
   If you are experiencing an issue with your Data Connection ( No 3G, E, H, or GPRS next to your Signal Bars), try the following:
   http://forums.t-mobile.com/t5/HTC-HD2-KB/HOW-TO…

   In most cases you will not need to update or change your data connection settings. However, if you are experiencing issues with the data connections on your HD2 (ex. Not getting EDGE or 3G, Getting a whitescreen when opening the browser, ETC), follow these steps to verify you have the correct settings:

   1. Touch Start.
   2. Touch Settings.
   3. Touch Menu.
   4. Touch All Settings.
   5. Touch Connections.
   6. Touch Connections again.
   7. Under T-Mobile Data, Touch Manage Existing Connection.
   8. Make sure T-Mobile Data is selected and touch Edit.
   Note: To confirm that T-Mobile Data is selected make sure the black dot is next to it, If it is not just touch T-Mobile Data and the black dot should appear.
   9. Touch Next.
   10. In the Access Point Name field enter epc.tmobile.com
   Note: If anything other then epc.tmobile.com is in the field replace it with epc.tmobile.com.
   11. Touch Next.
   12. Touch Finish.

   Kyle
   Moderator, T-Mobile Forums
   =====================

   You need to install the 3G Auto Connect Software package on your HD2, [Loads, Lock, and Holds the 3G signal] just turn it “ON”, in the CommManager area, get it HERE here: http://www.mobileunderground.info/showthread.ph…

   The 3G Auto Connect Software Package is located at the bottom of post # 1

   1. Thanks for the tip. My data connection was already using these settings.

      I also downloaded the CABs indicated above. I'll let you know if I see any improvement.

9. I am getting a similar problem with a blackberry here in the UK turns out there is only one cell tower near me. Seems I live in the middle of nowhere as far as my Service Provider is concerned how ever to the rest of the world I am in a leafy yet densely populated part of northwest london. A trick a friend told me to work out where my local tower is was to install google maps then ask it to locate me with the GPS disabled! turns out I am at least 900m from 3 towers! and only one has 3G provisioning – onething I can tell is that all the signal hunting causes major battery depletion.

   1. This seems pretty consistent with what I've seen. I've certainly noticed increased battery drain when the phone is “hunting' for a connection. Thanks for the observation – it's interesting to see that this isn't just a T-Mobile US problem.

      1. Like Asif below I am on the O2 network and I have even managed to nag them into sending out an engineer who apparently made a bunch of test calls from the street infront if the house and reported they were OK. Which in not the fault I reported. The problem here is not the phone per-se it is the low density of the 3G provisioned towers. I can't use my mobile broadband modem at home either for the same reason. Yet walking to school with the kids and we have full service 3G, Voice, Data, HPSA the works! However sitting on the sofa in front of the TV I can be lucky to get 1 bar GSM sometimes.

         And this is not my blackberry it is also a friends sucession of Iphones and my HPSA modem too.

         1. That's a good point – ultimately, both the phones and the networks have to be up to the task. Of all the improvements I saw on my phone, I'm still convinced that the most improvement came from T-Mobile working on the network in my area, though I was never able to get T-Mobile to acknowledge a network problem. At present, the phone is pretty decent most of the time, and I don't expect any more huge improvements. The Apple antenna snfu has been pretty entertaining, though, considering the struggles I've gone through to get acceptable performance out of this phone!

10. Hi,
    I have my HTC HD2 since 2 weeks now, being on Orange network in the UK and face the same problem as you have. I really like the phone but the network problems is a no-go. I need my phone to be reliable and tell me if somebody calls. I was reading this problem could be related to the Radio ROM but nobody really confirms this. Any opinion on this?

    1. I can't say for sure. I'm now on my second radio ROM (2.10 now, vs. the 2.08 in the original load). I've seen a general slow improvement in performance, but I can't attribute this to any one specific change that I've made.

       Based on my observations, it seems like the network performance might have more to do with external factors (ie, T-Mobile). I experienced a “bad day” this week, for example, where I documented another incoming call that went straight to VM because my phone never rang, and I observed generally-awful network performance that day, as well. Other days this week have been pretty decent, and I can't explain the difference.

       I've seen some instances where power-cycling my phone will clear up performance issues for a while, and other cases where it doesn't. It seems very hit-and-miss, and I'd really like to have better tools to quantify what I'm seeing. At present, however, I'm at a loss in this respect.

       Thanks for your observation – it seems like this issue is pretty widespread.

11. hi im following your blog on this one. have the same problem as you and am hooked watching my phone lock a signal for a few seconds then lock off again etc.. funny though only happens when im in a larger conurbation/city. in the country it seems to be fine.
    keep us posted

    1. I'm hoping to find some time to throw together an app to track cell connections. If I can generate anything resembling a decent log of hopping from one cell tower to the next (or whatever is going on), then I hope HTC could do something intelligent with the information. I found a chunk of source code on CodeProject that looks like a good starting point — now all I have to do is find some free time to work on it.

       I'll definitely keep posting updates here as soon as I see anything worth noting.

12. sorry forgot to say, im in the Uk on the o2 network

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15. I am on my third htc hd2 phone replacement from T-Mobile and still have issues with this thing , I am fed up with this phone and wish I never got it , loss of signal, freezing and other issues with the phone are driving me nuts, it even has taken a picture on it’s own like 4 times and saves a picture of every web page I open ( when I am able to get on the web ), I have had to many dropped calls and even have missed many calls but never heard my phone ring and never got a missed call notification but yet I get a voicemail notification, going to go back to my good old Memior.

    1. I really wish I knew if this was just a T-Mobile problem (I’m inclined to say it is). Unfortunately, though, in my case, I haven’t found another carrier that can come close to matching pricing on my plan. Having resolved the worst of my issues, I’m going to soldier on as-is for a while.

16. I am on my third htc hd2 phone replacement from T-Mobile and still have issues with this thing , I am fed up with this phone and wish I never got it , loss of signal, freezing and other issues with the phone are driving me nuts, it even has taken a picture on it’s own like 4 times and saves a picture of every web page I open ( when I am able to get on the web ), I have had to many dropped calls and even have missed many calls but never heard my phone ring and never got a missed call notification but yet I get a voicemail notification, going to go back to my good old Memior.

    1. I really wish I knew if this was just a T-Mobile problem (I’m inclined to say it is). Unfortunately, though, in my case, I haven’t found another carrier that can come close to matching pricing on my plan. Having resolved the worst of my issues, I’m going to soldier on as-is for a while.

17. Hi, I am having the same issues. Any updatest?

    1. Nothing since the ROM update back in May of last year. I really think that I was experiencing network issues, too, though, because my reception has been mostly tolerable for the last few months.

18. Hi, I am having the same issues. Any updatest?

    1. Nothing since the ROM update back in May of last year. I really think that I was experiencing network issues, too, though, because my reception has been mostly tolerable for the last few months.

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20. I have an HD2 too and its T Mobile. Darn I really want to get this fixed. please tell me how..

    1. The best thing I ever did for this phone was to flash Cyanogenmod 7 (Android) onto the phone, but you’ll probably also want to look into flashing a new radio ROM — either instead of or in addition to flashing Android. A new radio could make a pretty big difference in how the phone performs.

21. I have an HD2 too and its T Mobile. Darn I really want to get this fixed. please tell me how..

    1. The best thing I ever did for this phone was to flash Cyanogenmod 7 (Android) onto the phone, but you’ll probably also want to look into flashing a new radio ROM — either instead of or in addition to flashing Android. A new radio could make a pretty big difference in how the phone performs.

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